Meet Donald Essang Enyekung, Virtual Assistant

✔️ Provided assistance in the documentation and validation of transactions on the company’s platform. ✔️ Constantly tested the platform and recorded outcomes which were duly reported to appropriate quarters for verification and on time corrections. ✔️ Coordinated with the Operations and Communications team for the fulfillment of orders on the platform. ✔️ Tested new features on the platform before launching each that ensured the streamlining of those features with each rising market demand. ✔️ Documented users and other product related activities. ✔️ Shared knowledge during in-house meetings that aided the creation of new market modules.

✔️ Made 50+ outbound/inbound calls daily and responded to 80% of client emails within 24 hours, where applicable. ✔️ Managed, researched, identified, and resolved 95% of customer complaints using available resources, ensuring timely resolutions. ✔️ Documented all call information according to the standard operating procedures, maintaining accuracy in 100% of cases. ✔️ Recorded details of 100+ inquiries, complaints, or comments weekly, as well as actions taken, to ensure thorough follow-up. ✔️ Kept records of customer interactions, medical updates, and other client information, maintaining a 99% accuracy rate in client files. ✔️ Referred 10% of unresolved customer grievances to designated departments for further investigation, ensuring escalation protocols were followed. ✔️ Completed call logs and reports, logging 100% of interactions for future reference. ✔️ Processed necessary forms, prepared change of address records, and issued service discontinuance orders as needed, handling over 20 requests per week.

✔️ Conducted 50+ cold calls daily to potential clients, identifying and qualifying leads for business funding opportunities. ✔️ Utilized CRM tools to manage a pipeline of 200+ leads and track interactions, ensuring consistent follow-up and engagement. ✔️ Generated qualified leads through email campaigns, outbound calls, and LinkedIn outreach, contributing to a 15% increase in lead conversions. ✔️ Researched and identified potential businesses that fit the funding criteria, delivering targeted solutions to prospects. ✔️ Collaborated with the sales team to develop and implement lead generation strategies, resulting in a 25% increase in monthly lead volume. ✔️ Monitored and analyzed lead generation performance, optimizing processes to improve conversion rates by 10%. ✔️ Maintained relationships with potential clients through consistent follow-ups, increasing the retention rate of warm leads by 20%.

✔️ Assessed 250 leads weekly through research channels. ✔️ Managed email marketing campaigns (120 emails weekly), resulting in a 25% response rate. ✔️ Coordinated telemarketing, scheduling 10 appointments weekly while closing 3 deals. ✔️ Increased CRM database lead conversion rates by 15%. ✔️ Managed client's calendar and fixed appointments.

✔️ Managed daily retail operations, serving over 200+ customers, ensuring smooth customer experiences and optimized sales processes. ✔️ Led a team of 15 sales associates, providing training, guidance, and performance feedback, resulting in a 20% increase in team productivity. ✔️ Developed and implemented sales strategies that led to a 15% increase in customer acquisition and a 30% boost in revenue over 12 months. ✔️ Maintained customer relationships through excellent service, resolving 95% of inquiries and issues within 24 hours, contributing to a 90% customer satisfaction rate. ✔️ Analyzed sales data and trends, improving decision-making and inventory management, which reduced stockouts by 25% and optimized promotional activities. ✔️ Created and executed marketing campaigns, driving foot traffic and online sales, leading to a 40% increase in website visits and a 10% growth in in-store traffic. ✔️ Coordinated with suppliers and stakeholders to maintain inventory levels, achieving 98% product availability across all categories. ✔️ Consistently exceeded performance targets, achieving a 25% revenue growth year-over-year and maintaining high customer satisfaction metrics.